Home > FAQ – Frequently asked questions

FAQ – Frequently asked questions

FAQ – Frequently asked questions

FAQ – Frequently asked questions

Starting from the Home Page of www.valledelgrano.it, enter the shop area and choose the type of pasta you wish to purchase. You can choose from short or long shapes, or buy the taste pack, which contains a mixture of shapes we have chosen for you. Simply click on the button “Buy Online” and add the products you want to your Cart.

Shopping on www.valledelgrano.it is fast and simple. Click on the product you like to see the relative product information and view all the details about the item you have selected. To add it to your Cart, click on the button “Buy Online” You will be automatically redirected to the first page of your Cart, where you can decide whether to conclude the purchase or continue shopping, by searching for other products. If you decide to continue shopping, while you browse, you will continue to see the image of your “Cart” and its contents, together with the total value of your purchases. When you have finished shopping to proceed with the order, click on “Buy”. Remember that on the first page of the Cart you can also change the quantity of the items you intend to buy, or remove them.

No. We can provide support and information by phone, but you must confirm your order online.

Yes. Registration is mandatory.

Yes.
The maximum weight of your order is 100 kg of pasta. For larger orders, please call our Customer Care service directly at the following number: 0935 950662

Absolutely not. You can try out all the combinations you like, and then decide not to confirm your order, even though you have added products to the Cart.

Once you have entered your shipping and invoicing addresses, you can choose from the payment methods offered:
– cash on delivery (only for shipments within Italy) – This costs € 3,00;
– credit card;
– paypal;
– bank transfer (for this payment method, the order will only be processed when the amount is received in the account).

Making payment on valledelgrano.it is 100% safe, as all credit card data is protected from unauthorised access through the encrypted transfer of SSL data (“Secure Socket Layer”),which are not accessible to third parties.

When you have finished shopping, you will be redirected to a page displaying a summary of your order and confirming your purchase.
At the same time, you will also receive an email confirming your order, with the summary of all the details.

When the order has been sent, you will receive another email, with details of the shipment date and number, so that you can track your order.

Your order will be shipped the day after confirmation, and delivered within 5 to 7 working days.

For orders over € 50,00, shipment is free.
For all other orders, the shipping costs vary based on the weight, and will be added to the cost of the items. See the table below:
– 0 to 3,99 kg: € 6,00
– 4 to 10,99 kg: € 7,00
– 11 to 25,99 kg: € 9,00

The Customer is entitled to withdraw from the purchasing contract for the Products, provided that they notify their intention to withdraw from the contract within 14 working days from the receipt of the Products. See the General Terms and Conditions.

No. Based on the terms of Article 59, letters d) and e) of Italian Legislative Decree 206/2005, the “Consumer Code”, with reference to the supply of sealed products that cannot be returned for reasons related to hygiene or related to the protection of health, or products which have been opened after delivery, or in the case of products that risk rapid deterioration, it is not possible to exercise the right to withdrawal.

In all of these cases, you can contact our Customer Service at the number 0935950662 or by email to [email protected] Our team will tell you the procedure to follow to resolve the issue.

Yes, but only if you notify our customer service within 3 hours from making your purchase.